Frequently Asked Questions | FrostFest Wisconsin

Everything you need to know before your visit.

Have questions about visiting FrostFest? We've gathered answers to the questions we hear most often.

Tickets

Should I purchase tickets in advance?

Yes. We strongly recommend purchasing tickets online in advance to secure your preferred date and arrival window. Popular nights and time slots may sell out.

What happens after I purchase my tickets?

After completing your purchase, you'll receive a confirmation email with your digital tickets from noreply@fevo-enterprise.com. Please save your tickets or have them ready on your mobile device before arriving at FrostFest.

Please check your spam or junk folder if you don't see it within a few minutes.

I purchased tickets but can't find my confirmation email.

After purchasing your tickets, please check your inbox, spam, junk, and filtered folders for an email from noreply@fevo-enterprise.com.

If you're unable to locate your order, use the "Need Help?" button to contact FEVO Support.

You can also email ordersupport@fevo.com for ticketing assistance.

If your confirmation still cannot be located before your visit, our Guest Services team can perform a manual check-in at the entrance after verifying your order.

Can I exchange or transfer my tickets?

Please refer to the ticket policy displayed during checkout. If exchanges are available, they'll be subject to availability and any applicable terms.

Are tickets refundable?

All ticket sales are final unless otherwise stated during checkout.

Do children need tickets?

Guests ages 3–12 require a Child Ticket, while ages 13 and older require an Adult Ticket. Children ages 2 and under receive free admission.

Planning Your Visit

Where is FrostFest located?

FrostFest takes place at Franklin Field within Ballpark Commons in Franklin, Wisconsin.

7035 S. Ballpark Drive
Franklin, WI 53132

For turn-by-turn directions, use the Google Maps link below.

Is parking available?

Yes! Parking is available on-site. Please refer to the Tickets page for current parking information and promotions.

How early should I arrive?

We recommend arriving 15–30 minutes before your selected arrival window to allow time for parking and entry.

Can I bring outside food or beverages?

No. Outside food and beverages are not permitted.

A variety of seasonal food, snacks, desserts, hot chocolate, coffee, and other beverages will be available for purchase throughout FrostFest.

How long does a visit typically last?

Most guests spend 2 hours enjoying FrostFest, but you're welcome to stay longer and experience everything the festival has to offer.

Is FrostFest an outdoor event?

Yes. Most of the festival takes place outdoors, so we recommend dressing warmly for Wisconsin winter weather.

Attractions

Is everything included with admission?

Admission includes access to FrostFest and many festival experiences. Some premium attractions may require an additional purchase or Premier Pass.

What is Premier Pass?

Premier Pass is an upgraded ticket option that includes several premium attractions in one convenient package. Visit the Tickets page for complete details.

Are food and drinks available?

Yes! FrostFest offers seasonal food, hot chocolate, coffee, sweet treats, festive beverages, and more.

Is there holiday shopping?

Yes. Browse our Holiday Marketplace featuring gifts, seasonal décor, handcrafted items, and unique holiday finds.

Groups

Do you offer group discounts?

Yes! Groups of 15 or more receive exclusive pricing and additional benefits. Visit our Group Outings page for complete details.

What types of groups visit FrostFest?

We welcome:

• Corporate holiday parties
• Schools
• Churches
• Sports teams
• Scout groups
• Clubs & organizations
• Family gatherings
• Community groups

Weather

What happens if it snows?

Snow only adds to the holiday magic! FrostFest operates in most winter weather conditions.

What happens if there's severe weather?

If weather conditions impact festival operations, updates will be posted on our website and social media channels.

What should I wear?

Dress for Wisconsin winter weather and wear comfortable shoes suitable for walking outdoors.

Accessibility

Is FrostFest accessible?

We strive to provide an enjoyable experience for all guests. 

Are wheelchairs and strollers allowed?

Yes. Strollers, wheelchairs, and mobility devices are welcome.

Contact

I still have a question.

Our Guest Services team is happy to help. Visit our Contact page and reach out by phone or email, and we'll be happy to assist you.